Error: "Unsupported eSIM"
Getting this error when trying to activate your eSIM? Don't worry - we'll help you resolve it quickly.
Common Error Message
Unsupported eSIM
"This eSIM is from a carrier that is not currently supported on this iPhone."
What Does This Error Mean?
This error message appears when your device is carrier locked and is not allowed to install eSIM plans from other carriers. Even though your device supports eSIM technology, the carrier lock prevents you from using eSIMs from third-party providers like Sim2Go.
The good news is that this issue can usually be resolved by unlocking your device through your current carrier.
How to Check if Your Device is Locked
Follow these steps to verify whether your device is carrier locked:
Open Settings
Go to Settings on your iPhone
Navigate to General
Tap on 'General' from the settings menu
Select About
Scroll down and tap 'About'
Check Carrier Lock Status
Look for the 'Carrier Lock' field
Device is Unlocked
You should see:
Carrier Lock: No eSIM restrictions
If you see this message, your device is unlocked and the error may be due to another issue. Contact support for further assistance.
Device is Locked
You might see:
Carrier Lock: eSIM locked
If the Carrier Lock field shows anything other than "No eSIM restrictions," your device is locked and needs to be unlocked.
Solution: Unlock Your Device
Call Customer Service
Contact your carrier's customer service phone number and request a device unlock. This is usually the fastest method.
Use Live Chat
Many carriers offer live chat support through their website or mobile app where you can request an unlock.
Visit Carrier Store
Visit a physical store location where staff can help you unlock your device in person.
What to Tell Your Carrier
"I need to unlock my device to use international eSIM services"
"I'm getting an 'Unsupported eSIM' error when trying to install a travel eSIM"
"Can you please unlock my device for international use?"
After Your Device is Unlocked
Restart Your Device
Turn your iPhone off and back on to ensure the unlock is fully applied.
Verify Unlock Status
Check Settings > General > About > Carrier Lock again to confirm it shows "No eSIM restrictions".
Try Installing Your eSIM Again
Return to your Sim2Go account and attempt to install your eSIM using the QR code or activation code.