eSIM Connection Issues?
Don't worry! Most eSIM connection problems can be resolved quickly with the right troubleshooting steps. This guide will help you identify and fix the most common issues.
Common eSIM Issues
No Internet Connection
eSIM is installed but no data connection
Symptoms:
- No internet access
- Apps won't load
- Browser shows offline
- Only 'E' (Edge) appears instead of 4G LTE/5G
- Extremely slow download/upload speeds
Quick Fix:
Check if Data Roaming is enabled for your eSIM plan and ensure it's selected as your data source
eSIM Won't Activate
Getting activation errors during setup
Symptoms:
- Unable to activate eSIM
- QR code scanning fails
- Manual code errors
Quick Fix:
Restart your device and try again with stable Wi-Fi
No Signal or Coverage
Device shows no signal bars
Symptoms:
- No signal indicator
- Network not found
- Emergency calls only
Quick Fix:
Toggle Airplane Mode on/off to refresh network connection
Wrong APN Settings
Incorrect network configuration
Symptoms:
- Slow internet
- Partial connectivity
- Unable to send messages
Quick Fix:
Reset network settings and reconfigure APN
Device-Specific Troubleshooting
iPhone Troubleshooting
Check eSIM Installation and Data Settings
- 1Go to Settings > Cellular
- 2Look for your eSIM plan (may be called 'Secondary', 'Personal', or 'Travel')
- 3Tap on it and ensure 'Turn On This Line' is enabled
- 4Check that 'Data Roaming' is turned ON
- 5Go back to main Cellular menu and tap 'Cellular Data' at the top
- 6Select your eSIM plan as the data source
Reset Network Settings
- 1Go to Settings > General > Reset
- 2Tap 'Reset Network Settings'
- 3Enter your passcode when prompted
- 4Confirm the reset and wait for restart
Manual Network Selection
- 1Go to Settings > Cellular > Your eSIM plan
- 2Tap 'Network Selection'
- 3Turn OFF 'Automatic' and wait for networks to appear
- 4Select an available network manually
- 5Wait for connection, then turn 'Automatic' back ON
Android Troubleshooting
Check eSIM Status and Data Settings
- 1Go to Settings > Connections > eSIM Card Manager (Samsung)
- 2Or Settings > Network & Internet > SIMs (Google Pixel)
- 3Find your eSIM plan and ensure it's enabled
- 4Set it as the active plan for Mobile Data
- 5Check that Data Roaming is turned ON
Configure APN Settings
- 1Go to Settings > Mobile & Network > Access Point Names
- 2Select your eSIM plan
- 3Tap Menu, then 'New APN'
- 4Enter 'globaldata' in the APN field
- 5Leave username and password empty
- 6Save and select the new APN
Clear Network Settings
- 1Go to Settings > System > Reset
- 2Select 'Reset Network Settings'
- 3Confirm the reset
- 4Reconfigure your eSIM if needed
APN Settings Configuration
Access APN Settings
Go to your device's mobile network settings and find APN or Access Point Names
iPhone: Settings > Cellular > Your eSIM > Cellular Data Options > Cellular Data Network
Android: Settings > Network & Internet > Mobile network > Access Point Names
Select your eSIM plan first if you have multiple SIMs
Create New APN
Add a new APN profile with the correct settings
Tap the '+' or 'Add' button
Only the APN name is required for most cases
Configure APN
Enter the APN name provided by your eSIM provider
APN Name: globaldata (for most providers)
Leave username and password fields empty
Only the APN name is required for most cases
Save and Select
Save the APN and select it as your default
Save the new APN configuration
Select it as your active APN
Network Connection Reset
Force Network Reconnection
This process forces your device to disconnect and reconnect to the cellular network, which can resolve many connection issues.
Enable Airplane Mode and wait 30 seconds
Disable Airplane Mode to reconnect
Wait up to 15 minutes for network registration
Check signal strength and network name
Verify data roaming is enabled
Test internet connection with a web browser
Advanced Troubleshooting
Check Device Compatibility
Ensure your device supports eSIM and is unlocked
Remove and Reinstall eSIM
Complete removal and fresh installation
Check for Network Outages
Verify if there are any service disruptions