Manual eSIM Activation
Can't scan your QR code? No problem! You can easily activate your Sim2Go eSIM using the manual activation code method. This guide will walk you through the process step by step.
When to Use Manual Activation
QR Code Won't Scan
Camera can't focus or QR code is damaged/unclear
Device Limitations
Older devices that have trouble with QR code scanning
Network Issues
Poor lighting or unstable internet during QR scan
Preference
You prefer to enter activation details manually
Requirements
Stable Internet Connection
Wi-Fi or cellular data connection required for activation
Compatible Device
eSIM-compatible and carrier-unlocked device
Sim2Go eSIM
Bought Sim2Go eSIM with active eSIM plan
Activation Details
SM-DP+ address and activation code from your account
iPhone Manual Activation
Follow these steps to manually activate your eSIM on iPhone (iOS 12.1 or later)
Open Settings
Go to Settings > Cellular (or Mobile Data in some regions)
Add eSIM
Tap 'Add eSIM' or 'Add Cellular Plan' to start the activation process
Choose Manual Entry
On the 'Help adding a network' screen, underneath 'Having trouble scanning your QR code', tap 'Enter it manually'
Enter Activation Details
Enter the SM-DP+ address and Activation code exactly as they appear in your Sim2Go account
Confirm Installation
Follow the steps on the screen to confirm the new data plan. The system will download and install your eSIM profile
Configure Settings
Set up your eSIM label, choose default line for calls/messages, and enable data roaming for international plans
Android Manual Activation
Follow these steps to manually activate your eSIM on Android devices (varies by manufacturer)
Open Settings
Go to Settings > Network & Internet > eSIM cards (or Connections > eSIM Manager on Samsung devices)
Add eSIM
Tap 'Add eSIM' or 'Add mobile plan' to begin the activation process
Choose Manual Entry
Select 'Enter it manually' or 'Use activation code' instead of scanning QR code
Enter Activation Code
Input the SM-DP+ address and activation code from your Sim2Go account
Download Profile
The system will connect to the server and download your eSIM profile. This may take a few minutes
Activate and Configure
Once downloaded, activate your eSIM and configure settings like data roaming and preferred network
Where to Find Your Activation Code
Purchase Confirmation Email
Check your email for the eSIM purchase confirmation
Open your email inbox
Search for emails from Sim2Go
Find the eSIM purchase confirmation email
Look for 'Manual Activation Code' or 'SM-DP+ Details'
Troubleshooting Manual Activation
Invalid Activation Code Error
Double-check that you've entered the code exactly as shown, including any hyphens or special characters. Copy and paste if possible.
Additional Tips:
Network Connection Failed
Ensure you have a stable internet connection and try again. Switch between Wi-Fi and cellular data if needed.
Additional Tips:
SM-DP+ Server Not Found
Verify the SM-DP+ address is correct and your device has internet access. Contact Sim2Go support if the issue persists.
Additional Tips:
eSIM Profile Download Stuck
Be patient as downloads can take several minutes. If stuck for more than 10 minutes, restart and try again.
Additional Tips:
After Successful Activation
Post-Activation Checklist
Verify your eSIM appears in device settings
Enable data roaming for international plans
Set your eSIM as the preferred data line
Test internet connection with a web browser
Configure any additional settings as needed