Terms of Use
Welcome to Sim2Go
Acceptance of Terms
By using our platform, you confirm that you fully accept the Terms of Use. If you disagree with any part, please do not continue using Sim2Go.
Data Collection and Processing
While using the platform, we may collect certain personal information such as name, email, phone number, and address. This data is used exclusively for processing orders and delivering eSIM cards, in accordance with our Privacy Policy. Users can request data modification or deletion via info@mysim2go.com.
User Responsibilities
Users are required to ensure the accuracy and completeness of the information entered, as well as the security of their user accounts. Any misuse or unauthorized access may result in account termination.
Order Process
Purchasing an eSIM includes the following steps:
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Delivery and Pricing Terms
eSIM packages are delivered electronically immediately after purchase. All prices are clearly displayed and include taxes, with no additional charges.
Refund Policy
A refund can be requested within 7 days, provided that the eSIM has not been activated. To request a refund, contact us at info@mysim2go.com, and the process will be completed within 5 business days.
Complaints and Claims
If you have an issue with the eSIM service, please contact our support team. We strive to resolve all complaints within 48 hours, with the option to escalate to the management team.
Intellectual Property
All content on the Sim2Go platform is protected by copyright laws. Copying, modifying, or distributing without permission is prohibited.
Support Contact
For questions or assistance, contact us via email at info@mysim2go.com or WhatsApp at +387 62 267 066. Our support is available on weekdays from 9:00 to 17:00.