Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded eSIM) is a digital eSIM card that allows you to activate a cellular plan from your carrier without having to use a physical eSIM card.

Question 2

Can I top up my eSIM?

Accepted Answer

Yes, you can top up your eSIM data plan via the Sim2Go page. Simply log into your account and purchase additional data packages.

Question 3

What do I do if I delete or lose my eSIM's QR code?

Accepted Answer

Don't worry! If you lose your QR code, you can contact our support team for assistance and we'll help you recover it.

Question 4

Do I have to activate data roaming on my device?

Accepted Answer

Yes, you need to enable data roaming in your device settings to use your eSIM while traveling internationally.

Question 5

What is the speed that I will have with the eSIM?

Accepted Answer

Our eSIM provides 4G/5G speeds depending on local network coverage, typically offering fast and reliable internet connectivity.

Question 6

Can I keep my WhatsApp number?

Accepted Answer

Yes, WhatsApp works with your eSIM data connection. Your WhatsApp number remains the same as it's tied to your phone number.

Question 7

When will I receive my eSIM?

Accepted Answer

You'll receive your eSIM activation details immediately via email after purchase. No physical delivery is needed.

Question 8

What smartphones have eSIM support?

Accepted Answer

eSIM is supported on iPhone XS and newer, Google Pixel 2 and newer, Samsung Galaxy S20 and newer, and many other modern smartphones.

Question 9

Can I call and send SMS with my eSIM?

Accepted Answer

Our eSIM plans are data-only. For calls and SMS, you can use internet-based services like WhatsApp, Skype, or FaceTime.

Question 10

Is this the best eSIM provider?

Accepted Answer

We're committed to providing excellent service, competitive prices, and reliable connectivity. Many customers choose us for our quality and support.

Question 11

How can I get a refund?

Accepted Answer

Refunds are possible within 7 days, provided that the eSIM has not been activated. To request a refund, contact us at info@mysim2go.com, and processing will be completed within 5 business days.

Question 12

Can I use my eSIM card and eSIM at the same time?

Accepted Answer

Yes, most modern devices support dual eSIM functionality, allowing you to use both your physical eSIM and eSIM simultaneously.

Question 13

How can I delete the eSIM once I've used my data?

Accepted Answer

You can remove the eSIM from your device settings. Go to Settings > Cellular > eSIM and select 'Remove eSIM'.

Question 14

How many times can I use my eSIM card?

Accepted Answer

Your eSIM can be used for the duration specified in your plan. Once expired, you can purchase a new plan for continued service.

Question 15

How can I check how much data I have left?

Accepted Answer

You can check your remaining data using the check_data link from your order email, or through your device settings.

Question 16

When should I set up my eSIM?

Accepted Answer

Set up your eSIM before traveling to ensure it's ready when you arrive at your destination. We recommend setting it up 24 hours before departure.

Question 17

How do I set up the eSIM on my device?

Accepted Answer

Scan the QR code with your device camera or manually enter the activation code in Settings > Cellular > Add Cellular Plan.

Question 18

Can I share data with other devices?

Accepted Answer

Yes, you can use your device as a mobile hotspot to share data with other devices, subject to your carrier's terms.

Question 19

How long does eSIM activation take?

Accepted Answer

eSIM activation is usually instant. In rare cases, it may take up to 24 hours for the service to become active.

Question 20

Which countries are covered by the eSIM?

Accepted Answer

Our eSIM plans cover multiple countries and regions. Check the specific coverage details for your chosen plan before purchase.

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